Hi Joyce!
We are here to help. We understand there is a bit of a learning curve when it comes to using the PuffCuff. Customers usually report they had a hard time at first, but eventually got the hang of it with patience and practice. We have several HOW TO videos on our YouTube channel that should help.
I can also share a few additional tips and tricks here:
Gather hair as if creating a ponytail.
While holding hair, INSERT teeth of one arm into the hair at the base of puff.
Hold gathered hair, use a free hand to insert teeth of the opposite arm into hair as close to the base of puff on the opposite sides of the head.
Do NOT let go of gathered hair. Insert both arms into the hair at the base of puff, push arms toward each other, overlapping the hooks. Gently pull arms in the opposite direction to interlock hooks and close the clamp.
Let go of gathered hair.
Please reach out if you continue to have problems using the PuffCuff.