Shipping policy

Each order takes 3 to 5 business days for internal processing. All orders that are received after 2 pm EST on Fridays are shipped with USPS on Monday. All orders will receive an email confirmation when the order is placed and when the order is shipped. Please remember that carriers do not include weekend days in their count of business days. No orders are processed or shipped on weekends and noted government holidays.

We offer domestic standard shipping by USPS First Class Mail USD. Priority shipping (3-5 business days depending on location) and express shipping (2-3 business days depending on location) are available by request only.

All items are shipped according to weight and are shipped domestic standard shipping by USPS First Class Mail. 

Who can I contact if the carrier cannot trace my order?

Please contact our customer service department by email at customerservice@thepuffcuff.com. Please include your order confirmation or your shipping confirmation information, a daytime phone number, and the email address available so that we can better assist you.

Generally speaking for ground deliveries our carriers quote 3 - 7 business days for Continental US street addresses, depending upon distance. Parcels shipped by USPS can be tracked via their online tracking tool which provides step-by-step details of each shipment.

You will receive an email shipping confirmation when your order ships, including the appropriate order tracking numbers and a link so that you may track your package through their shipper's tracking system.

We ship all international orders via First Class International Mail, USPS Priority Mail International Service, and UPS. International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties, taxes, and brokerage fees that their package may incur. These extra costs are not included in our shipping/handling fees. Please allow 4 - 6 weeks delivery time. For many major markets, the actual number of days may vary based on origin and customs delays. We reserve the right to cancel and refund any international orders placed that are requesting delivery to countries that we deem as high-risk countries to ship to.

**Please note that during the COVID-19 pandemic, certain countries are restricting international shipping. Please consult your local mail carrier for more information on our respective country’s shipping restrictions.**