Wholesale Policy

How do I open a wholesale account?

We partner with Faire.com to offer the PuffCuff to wholesalers on their platform. Register for Faire.com via the widget below.

How can I successfully sell PuffCuff?

We have several tools available to help you make a success of selling the PuffCuff. You may download marketing collateral on the MEDIA FAQs page. These materials can be placed as banners on your website. Additionally, we have point-of-purchase tools for selling in brick-and-mortar retail locations or wherever you do business. Specific marketing collateral is available in different translations (i.e., Spanish, French, German, or Portuguese). If you need assistance with reselling PuffCuff Hair Clamps, please email wholesale@thepuffcuff.com

What is the minimum order?

To receive wholesale pricing, you must place a minimum order of 12 units of the same kind/SKU. We do NOT allow mixing of SKUs to meet the minimum.

What is the actual retail price of PuffCuff Hair Clamp?

From $18 + shipping

Are all the products on the PuffCuff website available at wholesale prices?

Most but not all. PuffCuff Hair Clamps are always available for purchase at wholesale prices.

Can I resell the PuffCuff for less than the retail price?

No

Can I resell the PuffCuff on Amazon Marketplace?

NO. This creates a conflict of interest and direct competition. We sell the PuffCuff line of products on all Amazon marketplaces. We will not sell the PuffCuff line of products to any retailer who plans to resell those products on any Amazon marketplace. If discovered, we will request that the retailer remove the listing(s). Although we cannot force retailers to remove the Amazon marketplace listing(s), we reserve the right to refuse future sales to that retailer.

When will my order be processed?

Each order takes 2-3 business days for internal processing. All orders that are received after 2 pm EST on Fridays are shipped with USPS on Monday. All orders will receive an email confirmation when the order is placed and when the order is shipped. Please remember that carriers do not include weekend days in their count of business days. No orders are processed or shipped on weekends or noted holidays.

Do you take rush orders?

Yes, we can process rush orders for an extra fee. Extra shipping charges will also apply. Please contact customerservice@thepuffcuff.com to get a rush order fee quote.

Do you offer international shipping?

Yes, we ship all international orders via DHL or USPS Priority Mail International. International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur. These extra costs are not included in our shipping/handling fees. Please allow 5 - 7 weeks for delivery time. For many major markets, the actual number of days may vary based on origin and customs delays.

Can I rename the PuffCuff to sell on my site or in my store?

ABSOLUTELY NOT. Since all orders come with retail packaging and because our products are both patented and trademarked, you must sell PuffCuffs using its brand name.

Can I repackage the PuffCuff to sell on my site or in my store?

ABSOLUTELY NOT, unless you have received written permission from The PuffCuff. Because our products are both patented and trademarked, you must sell PuffCuffs using its original name and/or retail packaging.

Are PuffCuffs round banana clips?

PuffCuffs are NOT round banana clips. They do NOT work the same. PuffCuffs are specifically designed to create high buns and afro puffs painlessly for curly, thick, coily, and otherwise textured hair. Please educate customers on how to properly use the PuffCuff by accessing the Partner Education page.

Do you take C.O.D.?

NO. We have a variety of payment options, including the ability to pay with a variety of credit and debit cards, but we do not offer an option for C.O.D.

Is my payment secure?

Our site is PCI compliant and is SSL certified in order to make your online transactions secure.

How are returns of wholesale orders handled?

Please call 678.769-5379 to obtain a Return Authorization (RA) number prior to shipping the product back. NO return of any type will be accepted without an RA number. RA numbers are valid for 14 business days after issue. The product must be received at our location within 30 days from the date of the invoice. Once the return is processed and approved, a credit to your account or issuance of a refund may take up to 14 business days.

PuffCuff will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our location. PuffCuff will impose a minimum 35% restocking fee plus any applicable shipping and handling charges for refused or undeliverable shipments. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.

The fastest way for us to handle a return is for you to accept initial delivery and then contact us about sending the items back. Please contact us at 678.769-5379 or email customerservice@thepuffcuff.com. When the procedure is followed, we can credit your account within a few days. If you refuse the shipment and the product goes back to the carrier, it might not get back to us for 3 to 5 weeks. We cannot and will not process your return until we receive and inspect the product.