STORE & RETURN POLICY + FAQS

Oh no, did your PuffCuff Hair Clamp break? That sucks, but guess what? You can get a FREE replacement. Yes, curlfriend. Just fill out this form, submit a picture of the underside of the cuff (side with engravings), and we will get your replacement to you. No matter how old your PuffCuff is or how it broke. There is one condition, though. The customer must submit all claims after the 30-day Satisfaction Guarantee period. Just file a claim, and as long as we can verify your original order, we will ship a new replacement to you free of charge.  

*Only individual PuffCuffs are covered by the Limited Lifetime Warranty. Unfortunately, our lifetime warranty only applies to orders placed and shipped within the United States. All claims are subject to approval.

I have a question about my product or order, who can help me?
We have a knowledgeable customer service department waiting for you by way of chat or email at customerservice@thepuffcuff.com! You can contact them to request updates or ask questions regarding your order and can typically expect to hear back within two business days. If you have a question about using your new PuffCuff, you can also consult our F.A.Q. page.

Do I qualify for free shipping?
Free shipping applies to orders of $30 or more, pre-tax. Excludes international and wholesale orders.

Can I exchange my purchase?
Certain items ARE eligible for exchange. CLICK HERE to initiate the exchange process.

My product arrived damaged. What should I do?
Should you discover that one of your products is damaged, please CLICK HERE  to initiate the return process. Customers must submit all claims for damages within 24 hours of receipt of their merchandise. If we have confirmation/proof of delivery, there are no refunds for items claimed not to have been received. In these instances, the buyer is encouraged to file a claim with USPS. PuffCuff will not be held responsible for filing any claims with USPS.

I purchased a SET/KIT/BUNDLE. Can I return it?
All Sets & Kits/bundles are deeply discounted, so are final sale and not eligible for refunds.

How do I make a return after 30 days?
CLICK HERE  to initiate the return process. Any product returned to PuffCuff without prior approval from PuffCuff will be considered an unauthorized return. In the case of an unauthorized return, you will not receive credit for the product, and PuffCuff will not ship the product back to you.

Please do the following:

• Secure the merchandise in original packaging and enclose a detailed description of your item.
• Return merchandise in purchased condition by mail to the address listed below. We will process your credit within 7-10 business days of receipt and verification of the returned merchandise.
• All return shipping costs are the responsibility of the customer.

Where should I ship my returns?
Please CLICK HERE to be taken to our Returns Portal.There you will walk thru the process of making a return or exhange. Return shipping label will be provided for you, if your item is eligible for return.

1165 Allgood Road Ste. 9
Marietta, GA 30062

How do I receive credit for my return?
CLICK HERE  to initiate the return process. Please be aware that depending on your credit card company's policies, it may take one or two billing cycles for the credit to appear on your statement.

When will my order be processed?
Each order takes 2 - 3 business days for internal processing. All orders that are received after 2 pm E.S.T. on Fridays are shipped via USPS on Monday. All orders will receive an email confirmation when the order is placed and when the order is shipped. Shipping times do not START until processing time ENDS. Please remember that carriers do not include weekend days in their count of business days. No orders are processed or shipped on weekends and noted government holidays.

What methods of shipping are available?
We offer domestic standard shipping by USPS First Class Mail USD. Priority shipping (5-7 business days depending on location) and express shipping (3-5 business days depending on location) are available by request only.

How much will it cost to ship my order?
All items are shipped according to weight and are sent domestic standard shipping by USPS First Class Mail.

Is it safe to use my credit card online?
Yes. Our servers process each payment with industry-standard encryption to protect your information and maintain your privacy to ensure your credit card information is secure as it is transmitted to us.

What methods of payment do you accept?
We accept payments online via the following credit cards: VISA, MasterCard, and Discover. Unfortunately, we are unable to accept payments by C.O.D., check, or e-check.

When will my credit card be charged?
Your credit card purchase is authorized when you place your order and charge when your order is shipped.

Sales and promos
Active sales, promotions, and discounts can not be retroactively applied to previously purchased items or combined with any other offer, coupon, or discount.

What happens if something I ordered is not available?
We do our best to keep everything in stock at all times. However, there may be instances when an item you wish to purchase is back-ordered, and the warehouse is temporarily out of stock of the particular item you ordered or desired. Shipping confirmation via emails will notify you of any backordered items if any. Your credit card will not be charged for backordered items until the backordered item is shipped to you.

Can I cancel an order once it has been placed?
To submit a cancellation request, please contact customerservice@thepuffcuff.com. We handle cancellation requests on an individual basis, but generally, requests are handled within 4 hours of placing your original order to facilitate order cancellation before processing your order.

What are PuffCuff's customer service hours?
Please email customerservice@thepuffcuff.com, Tuesday thru Thursday, 10:30 am - 3:30 pm E.S.T. All customer service inquiries received after hours or during the weekend will be addressed within 48 hours. This does not include weekends and holidays.

What if I am having difficulty ordering online?
If you are having a problem placing an online order, please contact customer service at customerservice@thepuffcuff.com.

Who can I contact if the carrier cannot trace my order?
Please contact our customer service department by email at customerservice@thepuffcuff.com. Please include your order confirmation or your shipping confirmation information, a daytime phone number, and an email address available so that we can better assist you.

How long will it take to get my order?
Generally speaking, our carriers quote 5 - 7 business days for Continental U.S. street addresses for ground deliveries, depending upon distance. Customers can track parcels shipped by USPS via their online tracking tool, which provides step-by-step details of each shipment.

How will I know when my order was shipped?
You will receive an email shipping confirmation when your order ships, including the appropriate order tracking numbers and a link so that you may track your package through their shipper's tracking system.

Do you offer international shipping?
We ship all international orders via First Class International Mail, USPS Priority Mail International Service, and U.P.S. International shipments must clear customs in their destination countries. International customers are responsible for any customs duties, taxes, and brokerage fees that their package may incur. These extra costs are not included in our shipping/handling fees. Please allow 6 - 8 weeks delivery time. For many major markets, the actual number of days may vary based on origin and customs delays. We reserve the right to cancel and refund any international orders placed requesting delivery to countries we deem high-risk countries to ship.

ESG-Environmental, Social, and Governance Statement
As a company with an equally strong mission statement, PuffCuff knows customers and employees want to be part of a company that recognizes the importance of doing more to protect the environment. By advancing ESG initiatives through sustainable growth, we hope to have a positive impact that can make a significant difference. Recycling paper, plastic products, cardboard packaging boxes, and broken PuffCuffs drives PuffCuff's ESG strategy. We currently use LED lighting to illuminate over 2,000 square feet of office space. By 2028, it is our goal to utilize sustainable recycled packaging.