Return and Store Policies
We hope you find your experience with us enjoyable. We’ve put this page together to help you with any questions you may have while using this site. If you find that your question is not answered satisfactorily, please contact us at firstname.lastname@example.org.
IMPORTANT: ALL SALES ARE FINAL for any items purchased at 20% OFF or more. ABSOLUTELY NO EXCEPTIONS!! 30-Day Money Back Guarantee DOES NOT apply to items purchased at deep discounts (i.e. > than 20%).
30-DAY MONEY BACK GUARANTEE
Our 30-day money-back guarantee gives you time to make sure your purchase is perfect. If you need to return your item for any reason within 30-days of purchase, we'll happily provide you with a full refund. Please note your refund will NOT be processed until the item(s) have been received back to us. To be eligible for return and refund, items must be in their original purchase condition and include all product documentation. We do not accept returns of merchandise damaged by the consumer. Your item must be shipped within 30 days of purchase. Refunds for items purchased returned after 30 days will be given as store credit only. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
I have a questions about a product or my order. Who will help me?
We have an extremely knowledgable customer service department. They can be reached by phone at 888.717.6777. Listen for the customer service department prompt to be connected to a live person or leave a voicemail. You can also contact customer service by email at email@example.com. You will hear back within two business days.
Can I exchange my purchase?
NO, we do NOT offer exchanges for any reason.
My product arrived damaged. What should I do?
Should you discover that one of your products is damaged, please email us at firstname.lastname@example.org to arrange return authorization. All claims for damages must be made within 24 hours of receipt of your merchandise. Once you have a return authorization number, please place that number on the outside of your mailing box in a prominent location. No return will be accepted without this RA number. If we have confirmation/proof of delivery, there are absolutely no refunds for items claimed not to have been received. In these instances, the buyer is welcome to file a claim with USPS. PuffCuff will not be held responsible for filing any claims with USPS.
How do I make a return after 30 days?
Each return request is handled on an individual basis. We reserve the right to grant or decline any/all requests for returns. You must contact email@example.com to request an RA (Return Authorization) Number. Any product returned to PuffCuff without prior authorization from PuffCuff will be considered an unauthorized return. You will not receive credit for the product. PuffCuff will not ship the product back to you.
If you are granted an RA number, please do the following:
- Secure the merchandise in original packaging and enclose a detailed description of your item.
- Return merchandise in purchased condition by mail to the address listed below. You will receive the credit within 7-10 business days of the receipt and verification of the returned merchandise.
- All original and return shipping costs are non-refundable.
MORE PRODUCT RETURN FACTS
- ALL brushes, t-shirt turbans, sleep bonnets, headbands and Luxe Toolboxes are FINAL SALE. No exceptions. Please be sure to read all information before you purchase.
- Items that have been laundered or altered in any way, cannot be accepted for return.
- Any item not purchased at full price cannot be returned. Special orders and sale items are non-returnable.
- Only items purchased from www.thepuffcuff.com can be returned to this online store.
- It is suggested the buyer insure your package for its full value when returning items.
- PuffCuff will not be responsible for return shipping fees or problems in transit.
Where should I ship my returns?
Returns will be processed at this location only. Send returns to:
869 Pickens Industrial Drive, Suite 2
Marietta, GA 30062
How do I receive credit for my return?
Your credit will be processed within 2 to 3 business days of receipt and verification.
How long will it take to receive credit for my return?
Please be aware that depending on your credit card company’s policies, it may take one or two billing cycles for the credit to appear on your statement.
What methods of shipping are available?
We offer domestic standard shipping by USPS First Class Mail USD. Priority shipping (2-3 day depending on location) and Express shipping (1-2 day depending on location) are available by request only.
How much will it cost to ship my order?
All items are shipped according to weight and are shipped domestic standard shipping by USPS First Class Mail.
Is it safe to use my credit card online?
Yes. Our server has software that encrypts user-provided information to protect the security of your credit card information as it is transmitted to us.
What methods of payment do you accept?
Payments can be made online using the following credit cards: VISA, MasterCard, and Discover. We regret that we are unable to accept payments by C.O.D., check or e-check.
When will my order be processed?
Each order takes 1-2 business days for internal processing. All orders that are received after 2 pm EST on Fridays are shipped with USPS on Monday. All orders will receive an email confirmation when the order is placed and when the order is shipped. Please remember that carriers do not include weekend days in their count of business days. No order are processed or shipped on noted holidays.
When will my credit card be charged?
Your credit card purchase is authorized when you place your order and charged when your order is shipped.
Sales and promos
Active sales, promotions, and discounts can not be retroactively applied to previously purchased items or combined with any other offer, coupon or discount.
What happens if something I ordered is not available?
We do our best to keep everything in stock at all times. However, there may be instances when an item you wish to purchase is back-ordered. Back-order means the warehouse is temporarily out of stock on the particular item you ordered. When you receive your shipping confirmation via email, the mail will specify back-ordered items, if any. Your credit card will not be charged for any back-ordered items until the back-ordered items actually ship to you.
Can I cancel an order once it has been placed?
Please contact firstname.lastname@example.org. Cancellation requests will be handled on an individual basis, but generally, they should be requested within 4 hours of placing your original order to facilitate order cancellation prior to processing your order.
What are PuffCuff's customer service hours?
Please call our customer service department to speak to a live person or leave a voicemail at 888.717.6777 or by email at email@example.com Monday thru Thursday, 10 am - 4:30 pm EST. All customer service inquiries received after hours or during the weekend will NOT be addressed until the next regular business day. You will hear back within two business days.
What if I am having difficulty ordering online?
If you are having a problem placing an online order, please contact Technical Support at firstname.lastname@example.org.
Who can I contact if the carrier cannot trace my order?
Please contact our Customer Service Department by email at email@example.com. Please include your order confirmation or your shipping confirmation information, a daytime phone number and email address available so that we can better assist you.
How long will it take to get my order?
Generally speaking, for ground deliveries, our carriers quote 3 to 7 business days for Continental US street addresses depending upon distance. Parcels are shipped via USPS can be tracked via their websites that provide step-by-step details of each shipment.
How will I know when my order was shipped?
We will send you an email shipping confirmation when your order ships, including the appropriate order tracking numbers and a link so that you may track your package through that web site.
Do you offer international shipping?
We ship all international orders via First Class International Mail or USPS Priority Mail International Service. International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur. These extra costs are not included in our shipping/handling fees. Please allow 2 - 3 weeks delivery time. For many major markets, an actual number of days may vary based on origin and customs delays. We reserve the right to cancel and refund any international orders placed that are requesting delivery to countries that we deem as high-risk countries to ship to.