We hope that you love the PuffCuff as much as your curls will! In the case something isn’t quite up to your expectations, we’ve put this page together to help you with any questions you may have regarding returns, replacements, refunds, and more customer service related questions regarding the PuffCuff. If you find that your question is not answered or addressed on this page, please contact us at email@example.com or browse our FAQ page for more information surrounding the PuffCuff.
Our 30-day money-back guarantee gives you time to make sure your purchase is perfect. If you need to return your item for any reason within 30-days of purchase, we'll happily provide you with a full refund.
Please note your refund will NOT be processed until the item(s) have been received by us. To be eligible for a return and refund, items must be in their original purchased condition and include all product documentation.
The following are excluded from refunds:
We understand that accidents happen and your curls deserve to fall in love with the PuffCuff! If you encounter the rare instance of a broken PuffCuff, you have three (3) months after your purchase date to request a replacement.
If you find yourself in need of a replacement PuffCuff, contact our customer service at firstname.lastname@example.org to get the profcess started! Each customer gets only one replacement per PuffCuff purchased and redemption is limited to the person who purchased the item. Only individual PuffCuffs are covered by the PuffCuff Promise. Sets, kits, tools, cases, headwear, t-shirts, combs, and brushes are not covered by the PuffCuff Promise.
I have a question about my product or order, who can help me?
We have a knowledgeable customer service department waiting for you at email@example.com! You can contact them to request updates or ask questions regarding your order, and can typically expect to hear back within two business days. If you have a question on how to use your new PuffCuff, you can also consult our FAQ page.
Can I exchange my purchase?
If you experience a broken PuffCuff, you can ask for one replacement PuffCuff per order via the PuffCuff Promise by reaching out to our customer service at firstname.lastname@example.org. All other items (including but not limited to sets, kits, tools, cases, headwear, t-shirts, combs, and brushes) are not covered by the PuffCuff Promise and are not eligible for exchange.
My product arrived damaged. What should I do?
Should you discover that one of your products is damaged, please email us at email@example.com to arrange return authorization. All claims for damages must be made within 24 hours of receipt of your merchandise. Once you have a return authorization number (RA), please place that number on the outside of your mailing box in a prominent location. No return will be accepted without this RA number.
If we have confirmation/proof of delivery, there are absolutely no refunds for items claimed not to have been received. In these instances, the buyer is encouraged to file a claim with USPS. PuffCuff will not be held responsible for filing any claims with USPS.
I purchased a SET/KIT/BUNDLE. Can I return it?
All Sets & Kits/bundles are final sale and not eligible for refunds.
How do I make a return after 30 days?
Each return request is handled on an individual basis. We reserve the right to grant or decline any/all requests for returns. You must contact firstname.lastname@example.org to request an return authorization (RA) Number. Any product returned to PuffCuff without prior authorization from PuffCuff will be considered an unauthorized return. In the case of an unauthorized return, you will not receive credit for the product and PuffCuff will not ship the product back to you.If you are granted an RA number, please do the following:
All returns for PuffCuffs purchased directly from www.ThePuffCuff.com are processed by and should be sent to this location only:
869 Pickens Industrial Drive, Suite 5
Marietta, GA 30062
Your credit will be processed within 2 to 3 business days of receipt and verification. Initiate the return process by contacting our customer service department at email@example.com.
Please be aware that depending on your credit card company’s policies, it may take one or two billing cycles for the credit to appear on your statement.
Each order takes 2 to 3 business days for internal processing. All orders that are received after 2 pm EST on Fridays are shipped with USPS on Monday. All orders will receive an email confirmation when the order is placed and when the order is shipped. Please remember that carriers do not include weekend days in their count of business days. No orders are processed or shipped on weekends and noted government holidays.
We offer domestic standard shipping by USPS First Class Mail USD. Priority shipping (2-3 business days depending on location) and express shipping (1-2 business days depending on location) are available by request only.
All items are shipped according to weight and are shipped domestic standard shipping by USPS First Class Mail.
Yes. Our servers process each payment with industry standard encryption to protect your information and maintain your privacy to ensure your credit card information is secure as it is transmitted to us.
We accept payments online via the following credit cards: VISA, MasterCard, and Discover.
Unfortunately, we are unable to accept payments by C.O.D., check or e-check.
Your credit card purchase is authorized when you place your order and charged when your order is shipped.
Active sales, promotions, and discounts can not be retroactively applied to previously purchased items or combined with any other offer, coupon, or discount.
We do our best to keep everything in stock at all times. However, there may be instances when an item you wish to purchase is back-ordered and the warehouse is temporarily out of stock of the particular item you ordered or desired. Shipping confirmation via emails will notify you of any back-ordered items, if any. Your credit card will not be charged for back-ordered items until the back-ordered item is shipped to you.
To submit a cancellation request, please contact firstname.lastname@example.org. Cancellation requests will be handled on an individual basis, but generally, they should be requested within 4 hours of placing your original order to facilitate order cancellation prior to processing your order.
Please call our customer service department to speak to a live person or leave a voicemail at 888.717.6777. You can also email email@example.com Monday thru Friday, 10:30 am - 4:30 pm EST. All customer service inquiries received after hours or during the weekend will be addressed on the next regular business day. Customers typically hear back within two business days.
If you are having a problem placing an online order, please contact customer service at firstname.lastname@example.org.
Please contact our customer service department by email at email@example.com. Please include your order confirmation or your shipping confirmation information, a daytime phone number and email address available so that we can better assist you.
Generally speaking for ground deliveries our carriers quote 3 - 7 business days for Continental US street addresses, depending upon distance. Parcels shipped by USPS can be tracked via their online tracking tool which provides step-by-step details of each shipment.
You will receive an email shipping confirmation when your order ships, including the appropriate order tracking numbers and a link so that you may track your package through their shippers tracking system.
We ship all international orders via First Class International Mail, USPS Priority Mail International Service and UPS. International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur. These extra costs are not included in our shipping/handling fees. Please allow 2 - 3 weeks delivery time. For many major markets, an actual number of days may vary based on origin and customs delays. We reserve the right to cancel and refund any international orders placed that are requesting delivery to countries that we deem as high-risk countries to ship to.
**Please note that during the COVID-19 pandemic, certain countries are restricting international shipping. Please consult your local mail carrier for more information for our respective country’s shipping restrictions.**